FAQ
Straight answers. No fine print.
Everything retailers, boutiques and online sellers ask a women's ethnic wear manufacturer before their first wholesale order — organised by topic and answered the way we'd want to be answered. Can't find yours? WhatsApp us; the assistant replies instantly.
Business & Trust
The company behind the brand.
Yes. BrownBarry is a brand of Prime Apparel Exports, GST- and MSME (Udyam)-registered in Mumbai, Maharashtra. Every order ships with a proper GST invoice, and registration details are shared on request — we encourage you to verify before you pay anything.
BrownBarry is a manufacturer and wholesale supplier, not a trader. We design and develop every collection in-house, manufacture through our own manufacturing capability, and scale production through trusted partner units that work under BrownBarry's quality standards and final QC in Mumbai. Because you buy at the source, there's no trader margin stacked on top of your rate.
Yes — buyer visits are welcome by appointment. Message us on WhatsApp and we'll share the full Mumbai (Govandi) address and set a time. Seeing where your stock comes from is the best verification there is, and we encourage it.
Three reasons: margin, consistency, and accountability. Buying at the manufacturing source removes the middle layer that eats your retail margin; repeat orders come from the same production standard instead of whatever a trader could source that month; and when something needs fixing, you're talking to the people who actually made the product. Our guide on protecting your margins covers the maths.
We focus on verifiable GST and Udyam registration, a clear 5-piece mixed-design trial MOQ, GST invoicing, written commercial terms and direct WhatsApp support. The full comparison is on Why BrownBarry.
Who We Supply
Boutiques, retailers and online sellers.
Yes — boutiques, garment shops and women's clothing retailers are our core customers. Flexible mixed-design MOQ means a single boutique can stock a sensible spread without over-committing. Start on the Become a Retail Partner page.
Yes. Online resellers are a large part of our business, and our process — catalogue on WhatsApp, mixed small MOQ, fast restocks, GST invoice — is built for how you actually sell. See For Resellers for the full reseller flow.
Yes — marketplace sellers on Meesho, Amazon and Flipkart buy from us regularly. Every order ships with a proper GST invoice from Prime Apparel Exports, which marketplaces require, and consistent production quality protects your seller ratings.
The 5-piece mixed-design trial MOQ lets you test several styles with less inventory exposure. Ask for current photos, stock and a written quotation before ordering.
Broadly two ways: travelling to wholesale markets (Mumbai, Jaipur, Surat, Delhi) to negotiate and carry stock yourself, or ordering manufacturer-direct on WhatsApp with GST billing and courier delivery. BrownBarry manufactures in Mumbai and dispatches pan-India, so you can source from any city without travelling. Whoever you buy from, our guide on verifying a wholesale supplier shows how to vet them — including us.
It depends on your buying price, category mix and positioning — many ethnic-wear retailers work around keystone (roughly doubling the buying price) and adjust by season, and sets usually carry better margins than single kurtis. Buying manufacturer-direct protects margin by removing the trader layer. Our guide on protecting your margins breaks down the maths honestly.
Orders
Placing and confirming an order.
Everything runs through WhatsApp: message us, receive the catalogue and your pricing, confirm designs and quantities with a real team member, and pay per the agreed terms. You get written confirmation of exactly what was agreed before anything is charged.
Wholesale isn't retail. Your rate depends on order size and mix, availability changes by design, and most retailers have questions a cart can't answer. A short conversation gets you better terms than a checkout button would.
Yes — the full wholesale catalogue and your pricing are shared on WhatsApp after a quick conversation about your store and order size. You can also request the catalogue here and we'll send it across.
Custom and private-label production is considered case by case for established partners, depending on quantities and timelines. Tell us what you have in mind on WhatsApp — we'll be straight about whether it's feasible rather than promising and under-delivering.
Where stock allows, yes — your account contact can check availability instantly. Collections do rotate, so fast-moving designs are worth confirming early.
Minimum Order
MOQ, without the rigidity.
Our current trial MOQ is 5 pieces and mixed designs are allowed. Availability is confirmed before ordering.
Yes — mixed designs are allowed, and we recommend it for first orders. Testing a spread across styles tells you more about your customers than going deep on one design ever will.
Yes — orders ship in size sets that cover the standard range, and your size mix is confirmed with you on WhatsApp before the order is finalised, so you stock the sizes your customers actually buy.
Very likely, yes. Flexible mixed-design MOQ exists precisely so smaller stores can start sensibly and grow with us. Tell us your situation on WhatsApp and we'll suggest a realistic first order.
Samples
Sample availability, confirmed honestly.
Yes. The sample itself costs nothing — you only pay the shipping or courier charges. We can afford this policy because the bulk you order later matches the sample you approved.
That's the standard we QC against. Bulk orders are checked against the approved sample's fabric, stitching, and finish before dispatch. Sample-then-switch is the industry problem we built this company against.
Quality is controlled at the manufacturing stage, not patched afterwards: collections are developed in-house, production runs to the approved sample's specification, and every order passes a final quality check in Mumbai before packing. Defects that slip through are covered by our written returns policy.
Message us on WhatsApp, pick a design from the catalogue we share, pay the courier charge, and it ships from Mumbai with tracking.
Dispatch
From Mumbai to your store.
As fast as availability and quality-checking allow — we won't skip QC to hit a date, and we won't promise a timeline we can't keep. Your expected dispatch window is confirmed in writing when you confirm the order.
Yes — we dispatch pan-India from Mumbai through established courier partners, to every serviceable pincode. Share your pincode on WhatsApp and we'll confirm serviceability and courier charges before you commit.
It depends on your location and the courier route — metros are typically faster than remote pincodes. Rather than quote a number we can't guarantee, we confirm your expected dispatch window in writing when you order, and share live tracking the moment the courier picks up.
Yes — tracking details are shared on WhatsApp as soon as the courier picks up your order, along with the invoice.
Payments
Terms you see before you pay.
Payment terms are stated on your written quotation and confirmed before payment.
Always. Every order ships with a genuine GST invoice from Prime Apparel Exports, so you can claim input credit properly. No kachha bills, ever.
Fair question — advance-then-silence is this industry's worst habit. Verify our GST and Udyam registration first, start with a sample, and keep your first order small. Every commitment we make is in writing on WhatsApp, from a registered entity you can hold accountable.
Returns
What's covered, in writing.
Manufacturing defects reported within 7 days of delivery are reviewed for replacement or resolution. Report with photos on WhatsApp and your account contact handles it. The full returns policy is published — no fine print.
Change of mind, and sizing assumptions made without ordering a sample. That's exactly why samples are free — verify before you buy in bulk.
Support
Reaching a human, reliably.
Our AI-assisted WhatsApp desk acknowledges instantly, any hour, and routes your query. A real team member handles everything commercial during business hours — Monday to Saturday, 10am–6pm IST. We disclose the AI part because surprise is the enemy of trust.
Yes — retail partners get one contact who knows their store, their history, and their preferences. Pricing, orders, and after-sales all go through that person.
Tell your account contact on WhatsApp — with photos if it's a product issue. You'll get an acknowledgement, a clear next step, and a resolution decision in writing. Going silent on a problem is the one thing we will never do.
Still have questions?
Ask us directly. That's what we're here for.
The assistant replies instantly, and a real person follows up with anything commercial.