A returns policy that exists, in writing.

What's covered — manufacturing defects

We stand behind the making of every piece. Covered defects include:

• Stitching faults — open seams, broken stitching, missing stitch lines.
• Fabric faults — holes, tears, weaving defects present on delivery.
• Construction errors — wrong sizing against the labelled size, missing components of a set (e.g., dupatta absent from a suit set).
• Transit damage, when reported per the shipping policy.

What's not covered

• Change of mind — designs that don't sell, or colours that looked different on a phone screen.
• Sizing assumptions made without a sample — the free sample exists so you can verify measurements before bulk.
• Damage after delivery — mishandling, alteration, or in-store wear.
• Minor shade variation inherent to fabric dye lots, where within normal commercial tolerance.

Eligibility window — 7 days

Report defects within 7 days of delivery. This window is firm in both directions: report on day 7 and you're covered; the window doesn't quietly shrink, and it doesn't stretch. Unpack and inspect your order when it arrives.

How to report

• Message your account contact on WhatsApp.
• Include your order/invoice reference, clear photos of each affected piece, and a short description.
• For transit damage, photos of the outer packaging (and an unboxing video if available) help resolve faster.

The inspection process

Your report is acknowledged on receipt. We review the photos against dispatch QC records for your order — every order is checked and recorded before packing. If we need the piece back for physical inspection, we'll say so and arrange it; you won't be asked to ship anything back without prior agreement.

Resolution & timeline

• You receive our review decision in writing on WhatsApp — typically replacement of the defective pieces or another agreed resolution.
• Reviews are handled during business hours (Mon–Sat, 10am–6pm IST), and we don't sit on them; you'll always know the status without chasing.
• Replacements dispatch under the same QC and tracking standards as any order.

Your responsibilities

• Inspect your order within the 7-day window.
• Report with photos and your order reference — claims without evidence can't be reviewed fairly.
• Keep affected pieces unaltered and unsold until the review concludes.
• Order a sample before bulk when sizing or fabric feel matters to your decision.

Questions

Ask on WhatsApp or via the contact page. We'd rather explain the policy before you order than argue about it after.